Replacement
We offer a free replacement within 5 days of delivery if:
- You receive the wrong product.
- The product is damaged or defective.
- An item is missing from your order.
To request a replacement, email or WhatsApp us at
+91 94611 89575 with your order number, photos, and unboxing video (if applicable).
Missing Package Claims
An uninterrupted unboxing video is mandatory for claims related to:
- Empty package received
- Missing item(s)
- Partial order received
The video must clearly show the sealed package, shipping label, and the entire unboxing process without any cuts or edits.
Claims without an unboxing video may not be accepted.
Refunds
We do not offer refunds for change of mind or incorrect orders placed by customers.
Refunds may be provided if:
- The order is cancelled.
- The order is lost in transit.
- A replacement cannot be arranged.
WHITE SLATE reserves the right to verify and reject claims that are incomplete, unverifiable, or fraudulent.
