Return and Replacements

Replacement

We offer a free replacement within 5 days of delivery if:

  • You receive the wrong product.
  • The product is damaged or defective.
  • An item is missing from your order.
To request a replacement, email at safeskincare@whiteslate.in with your order number, photos, and unboxing video (if applicable).

Missing Package Claims

An uninterrupted unboxing video is mandatory for claims related to:

  • Empty package received
  • Missing item(s)
  • Partial order received
The video must clearly show the sealed package, shipping label, and the entire unboxing process without any cuts or edits.

Claims without an unboxing video may not be accepted.

Refunds

We do not offer refunds for change of mind or incorrect orders placed by customers.

Refunds may be provided if:

  • The order is cancelled.
  • The order is lost in transit.
  • Prepaid orders returned due to failed delivery are automatically refunded. Please allow up to 10 days for the refund to reflect.
If the automatic refund fails due to a technical issue, email us to request the refund.
If you choose not to accept a prepaid order at the time of delivery, the refund will not be initiated automatically. You must email us and request the refund after the order is returned to us.

WHITE SLATE reserves the right to verify and reject claims that are incomplete, unverifiable, or fraudulent.